Note: Online ticket selling services are brought to you by Igniter Tickets Ltd.
Methods of Payment
All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Your credit card statement will show a charge from .
Who is accepting Payment?
Igniter Tickets provides its ticket-selling services to its clients who sell or promote their own internal events. When you make a purchase, you are purchasing directly from Rio Theatre.
Pricing and Availability
Igniter Tickets does not set the ticket prices or determine seating locations; its clients do. Tickets are generally sold via the same ticket-selling service; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Igniter Tickets does not control this inventory or its availability.
Confirming Online Purchases
When you make an online purchase, you will receive a confirmation email confirming your transaction. If you do not receive a confirmation email or you experience an error during or after the purchase process, it is your responsibility to confirm with Igniter Tickets whether or not your order has been placed. Igniter Tickets can assist you with error/transaction; however, Igniter Tickets will not be responsible for if you assume that an order was not placed because you failed to receive confirmation.
Tickets purchased on Rio Theatre Tickets are subject to a per ticket convenience charge. Shipping and handling fees may also apply to purchases where customers would like tickets couriered to them directly.
Number of Tickets Per Customer
When purchasing tickets on Rio Theatre Tickets, you are limited to a specified number of tickets for each event. This policy is in effect to encourage fair ticket buying practices for all customers.
Cancelled or Rescheduled Events
Should an event be canceled or rescheduled you will be contacted by Igniter Tickets. In the event that an event is cancelled and not rescheduled, customers will be refunded for their purchase.
Verification of Billing Information
In cases where Igniter Tickets receives incorrect billing or credit card account information for a ticket order that delays processing and delivery, we attempt to contact you, using the information provided at the time of purchase. If we are unable to reach using the information provided, Igniter Tickets may cancel your order and may sell your tickets to another customer without further notice.
Delivery options vary based on the organization selling tickets; however, fulfillment and shipping options are viewable/selectable during the online purchase process. Generally the following methods are provided:
- E-Ticket – tickets are emailed to you directly. You may print the tickets at your convenience on your own printer.
- Will Call Box Office – tickets can generally picked up at the venue for the event in which you purchased tickets for.
- Courier/mail – tickets are shipped to the billing address provided.
Pricing for the above options may vary and are subject to change without notice.
Multiple Session or Browser Windows
When ordering tickets online with Igniter Tickets, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability
You voluntarily assume all risks and danger incidental to the event for which a ticket is issued, whether before, during or after the event, and you waive any claims for personal injury or death against Igniter Tickets, management, and all of respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor.
The organization through which you purchased tickets for will also have their own disclaimer/limitation of liability policy. It is your responsibility to familiarize yourself with this policy as it may differ from that of Igniter Tickets.
Refusal of Admission
Igniter Tickets’ event providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with event rules. Breach of terms or rules may terminate your license to attend the event without refund.
Recording and Photography
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.
You accordingly grant permission to Igniter Tickets and the event provider to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. You are responsible to be aware of the rules for the events you attend.
Unlawful Re-Sale of Tickets
Unlawful resale of tickets or attempted resale is prohibited. Igniter Tickets reserves the right to restrict or deny ticket purchasing privileges to anyone that Igniter Tickets determines to be, or has been, in violation of this policy. Igniter Tickets does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals); therefore, we recommend that you purchase tickets directly through Igniter Tickets (the event provider) or from the venue box office to ensure ticket authenticity.