Refund Policy

Refunds and Exchanges

Unless the event is cancelled, the Rio Theatre does not offer refunds. All purchases are final.

If you are unable to attend a regular film screening, we are happy to honour your tickets for a future one - send us your details to and we will do our best to accommodate you.

Please direct all inquiries on the Rio Theatre's exchange and return policy to:

Replacement Tickets

For damaged or destroyed E-tickets, please reprint them by logging in to your account.

If your tickets are lost or stolen please Contact Us.

Rescheduled or Cancelled Events

In the case that an event is cancelled, postponed, or rescheduled, you will be contacted by the Rio Theatre with further instruction. For additional information, please contact the Rio Theatre.