Refund Policy

Refunds and Exchanges

Unless the event is cancelled, Rio Theatre does not offer refunds or exhanges on purchases. All purchases are final.

Please direct any questions on our return policy to Rio Theatre at 604.879.3456 or mailing address:

Rio Theatre
1660 East Broadway, Vancouver, BC.
V5N 1W1

Replacement Tickets

If your tickets are lost, stolen, damaged, or destroyed, please contact:

For damaged or destroyed E-tickets, please reprint them by logging in to your account.

Rescheduled or Cancelled Events

In the case that an event is cancelled, we will notify you by email, and refund your purchase accordingly. Shipping costs, if applicable, cannot be refunded.