Refund Policy

Rio Theatre Refund Policy

Unless the event is cancelled, the Rio Theatre does not offer refunds. All purchases are final. If you are unable to attend a regular film screening, we are happy to honour your tickets for a future one - send us your details to info@riotheatre.ca and we will do our best to accommodate you. Please direct all inquiries on the Rio Theatre's exchange and return policy to: info@riotheatre.ca

Refunds and Exchanges

Igniter Tickets Ltd. Provides ticket selling services directly to its clients. Unless otherwise indicated, ticket purchases are non-refundable and non-exchangable. To inquire further about refund practices or to request a refund please Contact Us.

Replacement Tickets

For damaged or destroyed E-tickets, please reprint them by logging in to your account.

If your tickets are lost or stolen please Contact Us.

Rescheduled or Cancelled Events

In the case that an event is cancelled, postponed, or rescheduled, you will be contacted by the Rio Theatre with further instruction. For additional information, please Contact Us.